What
is Mediation?
Mediation is a confidential process used to resolve
conflicts in an amicable manner. An impartial
mediator directs the process and facilitates the
communication between the parties, in an effort
to explore solutions and obtain a mutually
satisfactory agreement.
Mediation
Objectives
To obtain good faith participation of the parties
in conflict; to present their points of view,
and to
explore options that may lead to mutually
agreeable solutions.
What
Happens in Mediation?
The mediator welcomes the participants; explains
the mediation process, the mediator’s
role in
the process, and the rules of mediation. The
participants present the issues they want to
resolve; explore their interests and options;
and
look for a mutual resolution. If the parties
reach
an agreement and sign it, this agreement may
have the validity of a contract.
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The
Mediator’s Role
The mediator is an impartial party, professionally
trained. During the mediation, the mediator listens
to the parties, clarifies issues, and facilitates
communication to help the participants negotiate
in a flexible, private setting.
Cases
Appropriate for Mediation
Conflicts between neighbors, families, merchant
and consumer, landlord and tenant, employer
and employee, and other disputes appropriate
for
mediation.
Mediation
Benefits
Mediation is voluntary, flexible, economic,
fast,
and confidential. If an agreement is reached,
everyone wins.
Related
links:
STANDARDS of PRACTICE
ETHICAL GUIDELINES
TMCA
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